Contact Us
We’re here to assist you with any inquiries, feedback, or support requests.
Other Offices
Singapore
1 Ubi View,
Singapore 408555
#04-19, Ubi MRT Exit B.
Johor
No. 3-01 & 3-02,
Jalan Bukit Impian 18/2,
Taman Impian Emas,
81300 Skudai, Johor.
Sarawak
No.15, Lot 19545, 2nd Floor,
Jalan Stutong,
Saradise, New Township,
93350 Kuching, Sarawak.
Indonesia HQ
Jalan Daan Mogot KM. 1 Ruko Permata No.9BM, Jelambar,
Grogol Petamburan,
Jakarta Barat, 11460
Frequently Ask Questions
How do I place an order?
To place an order, simply browse our website, select the products you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, fill in your shipping details, and choose your preferred payment method to complete your order.
How long will it take to receive my order?
Orders are processed within 7 working days. Delivery times vary depending on your location and the shipping method selected. During peak seasons, there may be slight delays, but we strive to ensure your order reaches you as soon as possible.
Can I change or cancel my order after placing it?
Unfortunately, we cannot make changes or cancel orders once they have been confirmed. Please double-check your order details before completing the purchase.
What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact us at info@dreamercircle.com within 3 days of receiving your order. We will work promptly to resolve the issue, either through a replacement or refund, depending on the situation.
Do you offer refunds?
We do not offer refunds unless the product is defective or incorrect. If the product you received is defective, please contact us for an exchange or store credit based on the situation.
How can I exchange an item?
You can exchange an item within 7 days of receiving your order, provided it is unused and in its original condition and packaging. To initiate an exchange, please contact us at info@dreamercircle.com, and we will guide you through the process.
Are there any items that cannot be returned or exchanged?
Yes, certain items cannot be returned or exchanged, including personalized or custom-made products, as well as hygiene-related products such as skincare or health items, unless unused and unopened.
How do I know if my order has been shipped?
Once your order has been shipped, we will keep you updated throughout the entire process. Starting from the packing stage all the way to delivery, you’ll receive status updates via WhatsApp. This way, you can track your shipment in real-time and stay informed every step of the way.
What payment methods do you accept?
We accept payments through the following methods:
- Debit/Credit Cards (Visa, MasterCard, American Express)
- FPX (Financial Process Exchange) for Malaysian customers
- GrabPay
- PayNow (for Singaporean customers)
How can I contact you?
You can reach us via email at info@dreamercircle.com for any inquiries or assistance.
Is my personal and payment information secure?
Yes, we take your privacy seriously. All transactions are securely encrypted to protect your personal and financial information.