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Thank you for shopping with Dreamer Circle. We are committed to ensuring your satisfaction with our products. Please review our Refund and Returns Policy to understand our procedures.

1. Eligibility for Exchanges

We do not offer refunds. However, we do provide exchanges under the following conditions:

  • Exchange Timeframe: Exchanges can be requested within 7 days of receiving your order.
  • Condition of the Item: The item must be unused, in original condition, and in its original packaging.
  • Exchanges for Defective or Incorrect Items: If you receive a defective or incorrect item, you are eligible for an exchange.

To initiate an exchange, please contact us at info@dreamercircle.com with your order number, product details, and the reason for the exchange request.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Personalized or Custom-Made Products: These are final sale and cannot be exchanged unless defective.
  • Hygiene Products: Skincare or health-related items cannot be returned or exchanged for hygiene reasons unless unused and unopened.

3. Exchange Process

  • Product Inspection: All returned items will be inspected to ensure they are unused and in original condition.
  • Approval of Exchange: Once the returned product is inspected and approved, we will proceed with the exchange. You will be notified once your exchange has been processed.
  • Stock Availability: Exchanges are subject to stock availability. If the desired product is out of stock, we will offer an alternative product of equal value or store credit.

4. Return Shipping Costs

  • Customer Responsibility: The customer is responsible for return shipping costs.

5. How to Request an Exchange

  1. Contact Us: Reach out to us at info@dreamercircle.com with your order number and reason for the exchange.
  2. Return Instructions: Once we approve your request, we will provide you with return instructions.
  3. Ship the Item: Send the product back using a reliable shipping method and ensure it is securely packed to prevent damage during return.
  4. Inspection and Confirmation: Once we receive and inspect the returned item, we will confirm whether it qualifies for an exchange.

6. Refund Policy

As stated, we do not offer refunds unless the product is defective or incorrect. In such cases, we will offer an exchange or store credit based on the situation.

7. Contact Us

For any questions or concerns about our Refund and Returns Policy, please contact us at:

By adhering to this policy, we aim to ensure a transparent and fair exchange process. Your satisfaction is important to us, and we are committed to resolving any issues promptly.